this grey matters Privacy Policy  

This Privacy Policy outlines this grey matters (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at https://www.thisgreymatters.co.uk (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our hypnotherapy services, to protect our legitimate interests, and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

We collect two types of data and information from Users. 

The first type is un-identified and non-identifiable information ("Non-personal Information"), gathered via your use of the Site. This may include aggregated usage information and technical information transmitted by your device, such as browser and operating system type, language preference, and access time, used to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, browsing behaviour, clicks).

The second type is Personal Information — individually identifiable information. This includes:

• Device Information: geolocation data (approximate, derived from your IP address), IP address, and other technical information relating to your activity on the Site.
  
• Contact form information: when you submit an enquiry through our contact form, we collect your full name, email address, and the content of your message. 

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

• Responding to your enquiry and communicating with you about our hypnotherapy services
• Providing you with the services you have requested
• Conducting statistical and analytical purposes, intended to improve the Site
  

We may share Personal Information with our trusted third-party service providers, who help us:

• Host and operate our Site (our website platform provider)
• Store and process your enquiry (our email provider)
• Perform analytics to understand how the Site is used (Google Analytics)

We may also disclose information if we have a good faith belief that disclosure is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) investigate, detect, prevent, or take action regarding illegal activities, suspected fraud, or security issues; (iii) establish or exercise our rights to defend against legal claims; or (iv) prevent harm to the rights, property, or safety of us, our Users, or any third party.

You may request to: 

• Receive confirmation as to whether personal information concerning you is being processed, and access your stored personal information
• Receive a copy of personal information you have directly provided to us, in a structured, commonly used, machine-readable format
• Request rectification of your personal information
• Request erasure of your personal information
• Object to the processing of your personal information
• Request that we restrict processing of your personal information
• Lodge a complaint with a supervisory authority (the Information Commissioner's Office, ico.org.uk)
  
  
  

These rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.



To exercise any of these rights, or for further information, please contact Joanna Van Romunde using the details below.

We retain your personal information only for as long as necessary to respond to your enquiry, provide our services to you, and comply with our professional, legal, and insurance obligations. [Confirm the specific retention period with your professional body (NCH) and insurer — client record retention requirements for hypnotherapy practitioners are commonly set by professional indemnity insurers and may differ from general contact-form enquiries. Insert the confirmed figure here, e.g. "Client session records are retained for 5 years following our last contact with you."]

We and our trusted partners use cookies and similar technologies when you visit our Site.

A "cookie" is a small piece of information that a website assigns to your device while you are viewing it. Cookies help the Site function correctly and allow us to understand how visitors use the Site.

The Site uses the following types of cookies:



• Session cookies, which are stored temporarily during your visit and deleted when you close your browser

• Persistent cookies, which remain on your device for a fixed period

• Third-party cookies, set by services such as Google Analytics, which help us understand how our Site is used

We use Google Analytics to collect information about visits to our Site, such as which pages are viewed and how often. Google Analytics collects the IP address assigned to you at the time of your visit, rather than your name or other directly identifying information. We do not combine information collected through Google Analytics with other personally identifiable information. Google's use of this information is governed by the Google Analytics Terms of Use and the Google Privacy Policy.

You can manage or withdraw your cookie preferences at any time via the cookie notification banner on our Site, or through your browser settings. Please note that disabling cookies may affect how the Site functions.

This Privacy Policy only addresses our own use and disclosure of your information. To the extent you disclose information to other websites or services, different rules may apply. We encourage you to read the privacy policies of any third party you choose to share information with.

We take reasonable steps to protect the security of the Site and your information, including the use of SSL encryption, and by working only with reputable hosting and analytics providers who are required to maintain appropriate security standards. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Some of our third-party service providers (such as Google) may process data outside the UK or EEA. Where this occurs, we rely on providers who maintain appropriate safeguards, such as the UK's International Data Transfer Agreement or the EU Standard Contractual Clauses.

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you. 

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

This Site is not directed at children, and our services are intended for adults. We do not knowingly collect Personal Information from minors. If you are a parent or guardian and believe your child has provided us with Personal Information without your consent, please contact us using the details below and we will remove it.

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Joanna Van Romunde

This Grey Matters
1 Bramley Rise, Clevedon, BS21 6SS, North Somerset
Phone: 07379 423704
Email: hello@thisgreymattters

Last Modified: 15/07/2026